Deciding whether Empire Carpet is good involves evaluating product quality, pricing, installation, customer service, warranties, and long-term performance. This article examines those factors to help readers determine if Empire Carpet fits their needs and budget, comparing it to alternatives and highlighting key considerations for U.S. homeowners and renters.
| Area | Summary |
|---|---|
| Products | Wide range from budget carpets to high-end rugs and hard surfaces |
| Pricing | Competitive, frequent promotions and financing options |
| Installation | Professional installation available; quality varies by franchise |
| Customer Service | Mixed reviews; local store performance matters |
| Warranty | Manufacturer and limited store warranties; read fine print |
Overview Of Empire Carpet And Company Background
Empire Today, commonly known as Empire Carpet, is a national flooring retailer offering carpet, hardwood, laminate, vinyl, tile, and area rugs through a network of local dealers and franchised stores. The company is known for its iconic jingle and in-home shopping model that emphasizes convenience. Empire operates both retail showrooms and in-home ordering, with a business model that combines national buying power with local installation services.
Need Flooring Help? Call 877-761-0420 for Local Quotes
Product Range And Quality
Empire Carpet carries numerous brands and product lines across price points, from value-oriented carpets to premium fibers and designer rugs. Product quality varies by line and material; nylon and polyester blends are common in budget options, while higher-end offerings include triexta, wool blends, and luxury vinyl plank (LVP).
Carpet durability depends on fiber type, density, twist, and backing. Empire lists specifications and warranties for many products, but customers should compare face weight, pile density, and stain resistance to independent benchmarks. For hardwood and LVP, the company offers both prefinished and engineered options suitable for various room types.
Pricing, Promotions, And Financing
Empire Carpet positions itself as a competitive option in the U.S. flooring market, offering frequent sales, clearance deals, and package pricing. Promotions such as “buy today, install tomorrow” or discounted installation fees are common, especially during seasonal sales events.
Financing options are available through store partners, including short-term no-interest offers and longer-term plans with interest. Consumers should review APRs and deferred-interest clauses carefully to avoid unexpected costs. Comparing Empire quotes with independent retailers and big-box stores helps ensure value.
Installation Process And Professionalism
Empire relies on local installers—either company-employed technicians in franchised areas or subcontractors. As a result, installation quality can vary by region and contractor. Many customers report satisfactory installations, while some report delays or issues with seams, transitions, or padding.
To improve outcomes, consumers should confirm installer credentials, schedule a pre-installation walkthrough, and request a written scope of work. Photos and measurements help prevent misunderstandings, and customers should keep records of communications and receipts for warranty claims.
Need Flooring Help? Call 877-761-0420 for Local Quotes
Customer Service And Reviews
Customer experiences with Empire Carpet are mixed across review platforms. Many customers praise product selection, competitive pricing, and convenience of in-home shopping. Negative reviews often focus on installation delays, inconsistent service from local stores, and warranty disputes.
Because local dealers play a major role, the performance of a nearby Empire store strongly influences the overall experience. Researching local reviews, asking for references, and visiting nearby showrooms can provide better insight into expected service quality.
Warranties, Returns, And Protection Plans
Empire Carpet provides manufacturer warranties on many products and may offer additional store-level guarantees. Warranties typically cover manufacturing defects but not installation errors, normal wear, or damage from misuse.
Consumers should read warranty terms carefully: understand coverage duration, what constitutes a defect, and steps required for claims. Some purchases include limited return windows and restocking fees. Purchasing an extended protection plan may be worthwhile for high-traffic areas or homes with pets and children.
Comparing Empire Carpet To Competitors
When asking “Is Empire Carpet good?” it helps to compare it to major competitors like Home Depot, Lowe’s, local independent dealers, and online flooring retailers. Empire often matches big-box pricing while offering convenience of in-home consultations, but independent dealers may provide more specialized service or custom options.
Big-box stores typically offer standardized installation services and broader return policies, while online retailers may offer lower prices but require customers to handle more logistics. Independent shops often excel in craftsmanship and project management for complex installs.
Suitability For Different Budgets And Projects
Empire Carpet appeals to a range of budgets. For homeowners seeking convenience and mid-range products, Empire can be a practical choice. For luxury installations or custom design work, specialty flooring dealers may provide superior options and craftsmanship.
Projects such as whole-home carpet replacement, single-room remodels, or rental updates each have different priorities—cost, speed, or durability. Empire’s package deals and rapid installation options may be ideal for quick turnarounds, while careful product selection matters most for long-term durability.
Need Flooring Help? Call 877-761-0420 for Local Quotes
Tips For Getting The Best Experience With Empire Carpet
To maximize value and reduce risk when choosing Empire Carpet, consumers should request written estimates with itemized costs, ask about installer credentials, and verify warranty terms. Comparing at least three quotes and checking local reviews are essential steps.
Inspect samples in the home under natural and artificial light, ask about recommended padding and maintenance, and confirm scheduling details. For large projects, request a project manager point of contact and document progress with photos.
Maintenance, Lifespan, And Long-Term Performance
Carpet longevity depends on material, traffic, and maintenance. With regular vacuuming, prompt stain treatment, and periodic professional cleaning, mid-range carpets from Empire can maintain appearance for 7–12 years. High-quality fibers and proper padding extend lifespan and comfort.
Hard-surface floors like hardwood or LVP generally last longer with routine care and can outperform carpeting in durability. Following manufacturer care guides and using protective pads on furniture help preserve finishes.
When Empire Carpet Might Not Be The Best Option
Empire may not be ideal when the project requires highly customized design, artisan-level installation, or unique materials unavailable through national suppliers. For historic homes, bespoke rugs, or complex layout challenges, local specialty shops often provide better-tailored solutions.
If a consumer prioritizes a single trusted installer or a boutique experience, independent contractors with strong local reputations may deliver more consistent results than a national chain with franchised operations.
Frequently Asked Questions (FAQ)
Is Empire Carpet Good Quality?
Quality depends on the selected product line; Empire offers both budget and higher-end options, so quality is variable. Evaluate fiber type, pile density, and backing for an accurate assessment.
Are Empire Carpet Installers Reliable?
Installer reliability varies by franchise and region. Many customers report good installs, but inconsistent experiences have been reported. Verify local installer credentials and request references.
Does Empire Carpet Offer Warranties?
Yes, manufacturer warranties and some store guarantees are provided. Read warranty terms carefully to understand coverage limits and claim procedures.
How Does Empire Compare Price-Wise?
Empire is generally competitive with big-box retailers and often runs promotions. Price comparisons and multiple quotes are recommended to ensure the best deal.
Final Considerations For Making A Decision
When evaluating “Is Empire Carpet good” for a specific project, weigh product specs, local store reputation, installation quality, and warranty coverage. Empire can be a good choice for convenience and value-conscious shoppers, but outcomes hinge on local execution and product selection.
Gather written estimates, inspect samples in-home, verify installer qualifications, and confirm warranty details before committing. These steps help ensure a satisfactory flooring investment that meets aesthetic, budgetary, and durability expectations.