Empire Today Carpet Reviews are a common query for homeowners comparing carpet quality, installation service, pricing, and warranties. This article consolidates verified insights, customer feedback, performance metrics, and expert considerations to help readers evaluate whether Empire Today is the right choice for their carpet project.
| Aspect | Quick Summary |
|---|---|
| Carpet Quality | Varies From Budget To Premium; Nylon And Polyester Options |
| Installation | Professional Installation Included; Mixed Reviews On Scheduling |
| Pricing | Competitive Retail Pricing And Frequent Promotions |
| Warranty | Manufacturer Warranties Plus Empire’s Installation Guarantee |
What Empire Today Offers For Carpet Buyers
Empire Today operates as a retail and installation company specializing in flooring, offering a range of carpets including nylon, polyester (Triexta), wool blends, and stain-resistant treatments. The brand emphasizes on-site consultations with mobile showrooms and professional installation teams. Buyers receive bundled services—product, delivery, and installation—which simplifies the buying process.
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Carpet Types, Materials, And Performance
Empire Today’s carpet selection spans multiple fiber types and constructions. Nylon is prominent for durability and resilience. Polyester (Triexta) is marketed for softer feel and stain resistance. Wool blends appear less commonly but are offered for premium projects. Understanding fiber differences is critical: nylon for heavy traffic, polyester for stain concerns and budget-minded comfort.
Nylon
Nylon carpets resist crushing and wear, making them suitable for hallways, stairs, and family rooms. With proper padding and installation, nylon retains appearance longer. Empire Today sources multiple nylon lines across different price points, often with warranties that cover defects and wear.
Polyester / Triexta
Polyester and new-generation Triexta fibers provide softer textures and inherent stain resistance. These fibers can be less resilient under high-traffic conditions compared to nylon but are often less expensive and available in stain-guaranteed collections.
Wool And Blends
Wool options are available in limited collections for shoppers seeking natural fibers and luxury textures. Wool performs well for comfort and insulation but typically requires higher maintenance and comes at a premium price.
Installation Process And Customer Experience
Empire Today’s installation typically includes removal of old flooring, furniture moving (limited), professional subfloor preparation, padding installation, and carpet stretching and trimming. The company uses trained installers and provides scheduling through local service teams. Customer reviews often praise installation quality but sometimes cite delays or communication gaps.
Scheduling And Lead Times
Lead times vary regionally and seasonally. Promotions can create higher demand that impacts scheduling. Customers should confirm appointment windows, cancellation policies, and any fees for rescheduling.
Need Flooring Help? Call 877-761-0420 for Local Quotes
On-Site Measurements And Quotations
On-site measurements reduce surprises related to square footage and room complexity. Empire Today’s representatives often bring samples and provide written quotes that include material, labor, and warranty details. Accurate measurements and clear quotes are essential to avoid unexpected costs.
Pricing Structure, Promotions, And Value
Empire Today’s pricing model bundles product and installation, offering promotional discounts or financing options. Prices depend on carpet grade, padding choice, room complexity, and any additional services like removal or stairs installation. Comparing per-square-foot pricing and reading the fine print on promotions ensures clearer value comparisons.
Common Discounts And Financing
Empire frequently advertises sales, rebates, and zero-interest financing for qualifying purchases. Buyers should evaluate the effective price after discounts and confirm whether advertised pricing requires specific payment methods or enrollment in financing plans.
How To Compare Quotes
To evaluate value, compare identical carpet fiber, pile height, and padding across competing quotes. Include installation scope, warranty coverage, and any additional fees. An apples-to-apples comparison reveals true cost differences between Empire Today and independent local installers or other big-box retailers.
Warranty, Guarantees, And Aftercare
Empire Today typically offers a combination of manufacturer warranties and company-provided installation guarantees. Manufacturer warranties cover fiber defects, stain resistance, and backing issues, while Empire’s guarantees focus on installation workmanship. Reading warranty terms and understanding what maintenance voids coverage is crucial.
What Warranties Usually Cover
Manufacturer warranties commonly cover manufacturing defects, colorfastness, and certain wear thresholds. They may exclude normal wear, improper maintenance, or damage from pets and chemicals. Empire’s installation warranty generally covers improper installation issues such as rippling or seams separating for a specified period.
How To File A Claim
Filing a warranty claim requires documentation: proof of purchase, maintenance records, and photos of the issue. Customers should contact Empire Today’s customer service and the carpet manufacturer as directed in warranty materials.
Customer Reviews And Reputation Insights
Customer sentiment is mixed but generally centers around three recurring themes: product satisfaction, installation quality, and customer service responsiveness. Review platforms show many five-star experiences emphasizing new-look results, while negative reviews often mention scheduling delays, warranty disputes, or marginal communication. Examining a range of reviews provides balanced insight rather than relying on single anecdotes.
Need Flooring Help? Call 877-761-0420 for Local Quotes
Positive Review Themes
Positive feedback highlights fast turnaround, professional installers, and satisfactory product appearance. Customers often appreciate the convenience of bundled services and in-home samples that simplify color and texture decisions.
Negative Review Themes
Negative reviews typically focus on long wait times for installation, difficulties with claim resolution, and occasional discrepancies between quoted and final pricing. Some customers report frustration with return policies or padding selection upsells during installation.
How To Prepare For An Empire Today Carpet Installation
Preparation reduces delays and ensures the installation team can work efficiently. Clear pathways, removal of fragile items, and a plan for pets or children are practical steps. Confirming measurement details, padding choices, and installation dates minimizes last-minute changes.
- Measure and document room dimensions before the estimator arrives.
- Decide on padding grade (thicker padding improves comfort and longevity).
- Remove wall hangings and fragile items; confirm furniture moving limits.
- Keep pets and children away from work areas during installation.
Tips For Making The Most Of Empire Today Carpet Reviews And Quotes
When evaluating Empire Today Carpet Reviews alongside quotes, apply objective checks: verify fiber specifications, request the detailed estimate in writing, and check warranty brochures. Requesting references or project photos from local installers can clarify expected outcomes.
- Ask for model numbers of the carpet and padding to research performance specs.
- Confirm whether furniture moving, trim work, and disposal are included.
- Check the installer’s local licensing and insurance status if applicable.
- Seek multiple quotes to benchmark price and service level.
Comparisons: Empire Today Versus Alternatives
Comparing Empire Today to national big-box retailers and local flooring contractors reveals trade-offs. Empire offers convenience and national-scale promotions, while local contractors may provide personalized service and flexible scheduling. Big-box stores might offer lower product costs but require separate contractor coordination. Choose based on priorities: convenience, price, warranty strength, or local service reputation.
| Factor | Empire Today | Local Contractor | Big-Box Retailer |
|---|---|---|---|
| Convenience | High | Medium | Low-Medium |
| Price | Competitive | Variable | Often Lower For Materials |
| Installation Coordination | Included | Depends | Customer Arranged |
Common Questions Buyers Ask About Empire Today Carpet
Does Empire Today Provide Free Estimates?
Empire Today typically provides free in-home estimates as part of its sales process. This helps ensure accurate measurements and permits customers to view carpet samples in their home lighting. A written estimate clarifies included services and costs.
Can Customers Choose Their Installer?
Installations are usually performed by Empire Today-affiliated teams. While customers may request specifics, independent installer selection is limited. Ensuring installer qualifications and reviews for the local team is recommended.
What Happens If Carpet Is Damaged After Installation?
If damage relates to installation, Empire Today’s installation guarantee may apply. Manufacturer warranties cover production defects. Customers should document damage promptly and follow warranty claim procedures for resolution.
Maintenance, Cleaning, And Longevity
Proper maintenance extends carpet life and maintains warranty compliance. Regular vacuuming, prompt spot cleaning, and professional deep cleaning as recommended by the manufacturer are key practices. Use manufacturer-approved cleaning solutions and follow care guides to avoid voiding warranties.
- Vacuum high-traffic areas daily or several times weekly.
- Blot spills immediately with a clean cloth; avoid rubbing.
- Schedule professional carpet cleaning per warranty recommendations (typically every 12–18 months).
Final Considerations Before Choosing Empire Today
Empire Today fits buyers looking for bundled convenience, varied carpet choices, and professional installation. For those prioritizing lowest material cost or highly customized local service, alternative routes may be preferable. Thoroughly reviewing Empire Today Carpet Reviews, verifying warranties, and obtaining multiple quotes will lead to a more informed purchase decision.
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